Read our real-time customer testimonials about CertaPro Painters
As part of our Certainty Service SystemTM we make sure we call back every customer we painted for. Using our trusted Quality Callback ProgramTM an outside firm reaches out to our past customers to measure our quality and survey our customers.
The rating questions are: On a scale of 1 (very dissatisfied) to 5 (very satisfied), how would you rate, overall, your Customer Experience? Would you recommend CertaPro Painters to a friend or relative?
May 15, 2012
Cindy
D.,
Hammonton*, NJ
"PROFESIONALISM, FROM THE QUOTE TO THE JOB."
Customer Experience Rating: 5
May 15, 2012
Sharon
M.,
Blackwood*, NJ
"The people whom I had to deal with made the experience "5" (Mark, Lori and Joe)."
Customer Experience Rating: 5
May 14, 2012
Steve
T.,
Williamstown, NJ
"Repair nail pops in kitchen ceiling"
Customer Experience Rating: 4
May 10, 2012
Linda
P.,
Hammonton*, NJ
"We are totally please with the paint job that took place at our new home. We were away during some of the painting, however Joe and his associate were excellent and my brother took care of everything while I was away. Joe even called and made some suggestions with paint in different for accents. I would definitely call Certa Pro again. "
Customer Experience Rating: 5
May 02, 2012
Eric
K.,
Mays Landing*, NJ
"they were very professional, did a great job, worked straight through the day and they were really good."
Customer Experience Rating: 5
May 01, 2012
Ed
A.,
Vineland*, NJ
"The guys were very exact and very careful with their surroundings where they were painting couldn't be happier with their work. "
Customer Experience Rating: 5
May 01, 2012
Clara
H.,
Port Norris*, NJ
"Their attitude. My work was well done. If I had to get someone to do it again, I would get them. My children were really pleased with the work. You wouldn't even know they were in here. I'm very pleased. "
Customer Experience Rating: 5
Apr 29, 2012
Charles
B.,
Blackwood*, NJ
"workers were very nice & knew what they were doing"
Customer Experience Rating: 5
Apr 24, 2012
Tanya
G.,
Sicklerville, NJ
"They were quick, moved everything, cleaned up after themselves, stayed out of our way, they made it really easy, i thought it would be more difficult than it was, but it was really easy."
Customer Experience Rating: 5
Apr 23, 2012
Katy
C.,
Vineland*, NJ
"Quick but quality work. "
Customer Experience Rating: 5
Apr 20, 2012
Charles
C.,
Millville*, NJ
"They were careful, excellent work, they got no paint on the floor. "
Customer Experience Rating: 5
Apr 20, 2012
Rachel
M.,
Franklinville*, NJ
"The quality of the work and the ease of dealing with the staff."
Customer Experience Rating: 5
Apr 13, 2012
Peggy
R.,
Franklinville*, NJ
"It was very organized and the painters did an excellent job of prep work, painting and cleaning up. We are very pleased and would definetly use Certa Pro again."
Customer Experience Rating: 5
Apr 09, 2012
Jim
K.,
Sicklerville*, NJ
"Very efficient, willing to please and cleaned up as they moved along on ther project. "
Customer Experience Rating: 5
Apr 04, 2012
James
W.,
Sicklerville*, NJ
" The workers themselves and how careful they were about keeping everything clean and not spilling. They did a terrific job"
Customer Experience Rating: 4
Apr 01, 2012
Tim
C.,
Millville*, NJ
"Painting crew did an excellent job, precise painting. Arrived on time and excellent on clean up."
Customer Experience Rating: 5
Mar 15, 2012
Brian and Amanda
N.,
Vineland*, NJ
"They were very nice and did a great job on my house."
Customer Experience Rating: 5
Feb 23, 2012
Tom
M.,
Berlin*, NJ
"Great comunication"
Customer Experience Rating: 5
Feb 22, 2012
Cheryl
W.,
Sicklerville*, NJ
"Been able to do the Zebra strips i wanted"
Customer Experience Rating: 4
Feb 21, 2012
Charles
D.,
Williamstown*, NJ
"The entire project was great from start to finish. Mark came into our home, gave us a good quote, and by the time he finished I felt like I knew him for years. Mark was very knowledgeable and experienced in his field of work. When his crew started the project, his forman Miquel and his men were very professional and treated our home like it was their's. He was very easy to talk to and went the extra step to make sure we were satisfied. The men covered all of our furniture and moved all the furniture to do the project. The workmenship was second to none. When the project was completed we could't believe the difference it made to our home. I would recomend CertaPro Painters to everyone, and we intend to use their services again next Project."
Customer Experience Rating: 5
Feb 16, 2012
Scott
E.,
Millville*, NJ
"From the time we spoke to the secretary, to the estimator, and to the painters themselves they are all very professional. Very pleasurable experience."
Customer Experience Rating: 5
Feb 15, 2012
Nicole and Joe
P.,
Vineland*, NJ
"They were fine with prep and cleanliness...matching my existing was tough for Certapro...so that why I went with a 4!"
Customer Experience Rating: 4
Feb 03, 2012
Julie
R.,
Millville*, NJ
"They came in a sealed up our skylight. You can't even tell there was a sky light there. All their employers are very nice and have great customer service skills."
Customer Experience Rating: 5
Feb 03, 2012
Judy
H.,
Fortescue, NJ
"The quality work, prompt, polite, and very clean."
Customer Experience Rating: 5
Feb 03, 2012
Michael
S.,
Franklinville*, NJ
"They missed the start day by one day. "
Customer Experience Rating: 4
Feb 02, 2012
Rich
D.,
Williamstown, NJ
"They finished in the timely fashion. "
Customer Experience Rating: 5
Dec 27, 2011
Robert
C.,
Millville, NJ
"Professional work done at an unbeatable price. We were very happy with the end result."
Customer Experience Rating: 5
Dec 19, 2011
Clark
S.,
Vineland*, NJ
"If the painting job was not up to expectations, Certa-Pro made good for it. Price of the job was also good."
Customer Experience Rating: 5
Dec 16, 2011
Sarabeth
A.,
Williamstown, NJ
"The owner Mark is knowledgable and works with me to give my home the look I desire. "
Customer Experience Rating: 5
Dec 14, 2011
David
M.,
Millville*, NJ
"It looks very nice."
Customer Experience Rating: 5
Dec 13, 2011
Margaret
C.,
Port Norris*, NJ
"Very efficient, polite, dependable and curtuous. They were great."
Customer Experience Rating: 5
Dec 09, 2011
Frank
R.,
Blackwood*, NJ
"They were good. I was satisfied with the job."
Customer Experience Rating: 5
Dec 04, 2011
Jennie
L.,
Wildwood*, NJ
"The response that I got after the job was done. They responded fast to my complaints and immediately corrected what needed to be done."
Customer Experience Rating: 5
Nov 29, 2011
Tony
E.,
Sea Isle City, NJ
"We booked a contract to have the house painted, they painted the entire inside of the house, we went on vacation and gave them a key, we came back about 3 weeks later and everything was done properly. There were no damages, no dripa, no runs, it was just perfect. They came recommend by a friend so I expected them to do a great job and they did."
Customer Experience Rating: 5
Nov 23, 2011
Lou
C.,
Bridgeton*, NJ
"The workers were respectful and made corrections."
Customer Experience Rating: 5
Nov 22, 2011
Sherwood
F.,
Millville, NJ
"they were prompt and friendly. The painters and staff were knowledgable of what needed to be done and did the work"
Customer Experience Rating: 5
Nov 17, 2011
Carl & Joan
A.,
Williamstown*, NJ
"On time, good pricing, excellent attention to detail, courteous"
Customer Experience Rating: 5
Nov 17, 2011
Frank
P.,
Millville*, NJ
"Very good people to work with and their employees did a realy good job."
Customer Experience Rating: 5
Oct 25, 2011
Ryan
W.,
Vineland*, NJ
"They were quick, clean, explain things once."
Customer Experience Rating: 5
Oct 17, 2011
William
S.,
Millville*, NJ
"They did a great job and I didn't have to do it myself. We had a new back porch installed by Plowman's and it had to be painted correctly."
Customer Experience Rating: 5
Oct 03, 2011
Brian and Bertha
S.,
Bridgeton, NJ
"Mark was able to suggest the perfect interior colors for our home.
Work was done quickly and neatly.
Painters were professional yet friendly.
"
Customer Experience Rating: 5
Sep 30, 2011
Scott
E.,
Millville*, NJ
"On time, complete and professional"
Customer Experience Rating: 5
Sep 27, 2011
Nicole
L.,
Clementon, NJ
"good job"
Customer Experience Rating: 5
Sep 23, 2011
Anne
C.,
Turnersville*, NJ
"They were very hard workers and I was satisfied with the length of time they were here."
Customer Experience Rating: 5
Sep 16, 2011
John
W.,
Vineland*, NJ
"Paint was applied as requested. Painters were responsive to questions and took care to be very neat. "
Customer Experience Rating: 5
Aug 30, 2011
Pattie
S.,
Mays landing*, NJ
"The guys that were here were very friendly, professional, and did a great job. They got everything done in 8 hours, and there was a lot of work to do. I will use CertaPro Painters again, that's for sure"
Customer Experience Rating: 5
Aug 27, 2011
Leslie
L.,
Sicklerville, NJ
"Mark was very helpful in providing suggestions for our project. His professionalism and honesty have also impressed us. The two painters also showed up promptly on the day of the project. Polite and did a wonderful job. We will absolutely use your service for our future projects."
Customer Experience Rating: 5
Aug 24, 2011
Joyce
D.,
Hammonton*, NJ
"The painters were able to start only 2 days after the estimate was approved, and they were finished after 3 days of working. The whole experience was fast and painless."
Customer Experience Rating: 5
Aug 24, 2011
Ginean
C.,
Malaga*, NJ
"The painting had very clear lines and was almost flawless."
Customer Experience Rating: 5
Aug 22, 2011
Alexander
P.,
Berlin*, NJ
"I can't point to any one thing. Everything was good."
Customer Experience Rating: 5
Aug 22, 2011
Ardele
V.,
Clementon, NJ
"Quality of work. Care taken. Diligence of painters."
Customer Experience Rating: 5
Aug 05, 2011
Dennis
C.,
Millville*, NJ
"To be honest I initially painted my ceiling myself and getting poor results. CertaPro came in and mark knew exactly what was going on and fixed it and now it looks great."
Customer Experience Rating: 5
Aug 05, 2011
Anne
S.,
Millville*, NJ
"Mark and his crew were amazing. I had a hail damage last year where 23 trees fell on top of my roof and I was beside myself because it was right before Christmas. Mark came looked around and got the job done so perfectly! I have never been so happy with the fix."
Customer Experience Rating: 5
Aug 04, 2011
Edward
V.,
Williamstown*, NJ
"Not sure .... Better communications maybe. "
Customer Experience Rating: 3
Aug 04, 2011
Shirley
M.,
Williamstown*, NJ
"The process was just very easy in terms of getting someone to give me an estimate, and then schedule. The guys that came out were respectful."
Customer Experience Rating: 5
Jul 27, 2011
Pam & John
D.,
Avalon*, NJ
"They did a good job, they came when they said they would. They did part of the house last May, they came back to fix some issues we had and everything turned out great."
Customer Experience Rating: 5
Jul 19, 2011
Harry and Kristen
C.,
Clementon*, NJ
"The quality of the work far exceeded our expectations! The crew was extremely hard working and meticulous with their work."
Customer Experience Rating: 5
Jul 18, 2011
Beth
C.,
Brigantine*, NJ
"Painters showed up on time, were polite and professional."
Customer Experience Rating: 5
Jul 18, 2011
Brandon
S.,
Atco*, NJ
"The power wash ripped some of the screens but they are coming to fix it."
Customer Experience Rating: 5
Jul 14, 2011
Camille
A.,
Sicklerville*, NJ
"The workers were diligent and cleaned up."
Customer Experience Rating: 5
Jul 14, 2011
Ruth
C.,
Vineland*, NJ
"The work was completed timely and effeciently. They provided a call back number to reach them if we should find anything that was missed. "
Customer Experience Rating: 5
Jul 08, 2011
Steve
A.,
West Berlin*, NJ
"The person they sent out was nice. They just did a great job."
Customer Experience Rating: 5
Jul 08, 2011
Damian
L.,
Millville*, NJ
"When we met with Mark for painting, he was very helpful and fair. The work was done well, they fixed any problems we had."
Customer Experience Rating: 5
Jul 07, 2011
Willie
E.,
Sicklerville*, NJ
"The painters arrived on time,did a great job and left the area"s swept and neat."
Customer Experience Rating: 5
Jul 07, 2011
Elizabeth
M.,
Sicklerville*, NJ
"The customer service for sure - when I was working with the office associate, she was fantastic - I had a lot going personally and they worked everything out for me and painters fantastic and friendly. They were able to answer any questions I had."
Customer Experience Rating: 5
Jun 30, 2011
Mike & Sandy
I.,
Greenwich*, NJ
"Everything was great. Only had one small issue where a door was not completed and I am just waiting on a call for them to come back and complete it."
Customer Experience Rating: 5
Jun 30, 2011
Alex
S.,
Blackwood*, NJ
"Just on time, good follow through, did good work. We didn't have any issues."
Customer Experience Rating: 5
Jun 29, 2011
Lisa
K.,
Wildwood*, NJ
"There was pink spatter on the floor, they used my tools, opened my drawers. There was a lot of issues. They didn’t follow any of the instructions which I specified on the work orders. All my electrical outlets had paint on them which I had to go back and scrape all off."
Customer Experience Rating: 3
Jun 28, 2011
Frank
I.,
Hammonton*, NJ
"They could of done a better job with the exterior work."
Customer Experience Rating: 3
Jun 28, 2011
Jose
P.,
Sicklerville*, NJ
"They work that was perforemd, the ability to stay in touch with Certa Pro, was very timely and the work performance was professional. I was even advised of some danages that was done on the wood by the house, and we had to stop with full paint job. I was happy because they were able to point that out so now they will come back some other time to work on that."
Customer Experience Rating: 5
Jun 23, 2011
Robert
S.,
Vineland, NJ
"Everything was done nicely and looks like good qualiy work. It didn't take long for them to do it."
Customer Experience Rating: 5
Jun 23, 2011
Joseph
P.,
Landisville*, NJ
"Administration sucks. The paperwork was terrible. I called 3 times and asked if he could stop by so I could look at the color I picked because I wanted to change the trim color. And they said just go pick out a color and we'll match it but I couldn’t remember the exact color I picked."
Customer Experience Rating: 3
Jun 17, 2011
Kathy
W.,
Sicklerville*, NJ
"The little time it took to get the job Complete. I must add they did an AWESOME JOB!!!!"
Customer Experience Rating: 5
Jun 15, 2011
Steven
S.,
Hammonton*, NJ
"The quality of work that Mark did, he was recommended."
Customer Experience Rating: 5
Jun 13, 2011
Ed
L.,
Avalon, NJ
"I am a General Contractor and I use Mark on my projects. They are efficent, they get in and get out. They clean up after themselves, they job is perfect. They are there when they say they will and do what it takes to get it done."
Customer Experience Rating: 5
Jun 10, 2011
Terry
K.,
Ocean City*, NJ
"They were prompt and neat about their work. My only complaint was that the paint smell was unusually strong. I've had other work done by CertaPro and the smell didn't seem as bad before."
Customer Experience Rating: 5
Jun 09, 2011
Rodger & Joan
S.,
Millville*, NJ
"They did what they said, we were happy with that."
Customer Experience Rating: 5
Jun 09, 2011
Barbara
K.,
Wildwood*, NJ
"They were efficient and cleaned up . "
Customer Experience Rating: 5
Jun 03, 2011
Lois/ Barbara
G.,
Ocean City*, NJ
"They were very nice to deal with, they were very prompt in communicating with us and keeping abreast of the scheduling."
Customer Experience Rating: 5
Jun 03, 2011
Tom
S.,
Clementon, NJ
"Well while the crew (of three) never showed up at the time they said they would (all three mornings they said they'd be there at 8 am...the earliest they ever were was 8:30) they were professional at their jobs and polite plus they had no issues listening to me when I asked questions about "are you going to fix that up" or "why isn't this painted yet" type of stuff. Above all they did a professional painting job. My place looks much better now."
Customer Experience Rating: 5
May 31, 2011
Steve
B.,
Ocean City*, NJ
"They did what they said they would do and the workmanship was good."
Customer Experience Rating: 5
May 31, 2011
Patricia
A.,
Pine Hill, NJ
"The painters were prompt and courteous, the job was done in a the time frame they stated and looks very professional."
Customer Experience Rating: 5
May 25, 2011
Ed
C.,
Woodbine*, NJ
"The initial interview and proposal was extremely professional and helpful with color selection. The written proposal captured most everything discussed in the interview. The work was done in a timely fashion and was completed according to the time estimate. The workers were very industrious and courteous putting in long hours. The workers accommodated all requests for adjustments during the job."
Customer Experience Rating: 5
May 18, 2011
Mike and JoAnn
P.,
Wildwood*, NJ
"The painters, Rick and Alex, we very accommodating and professional. They were amazing to watch!"
Customer Experience Rating: 5
May 17, 2011
Kathy
M.,
Hammonton*, NJ
"Great customer service from Mark coming to my home to give me an estimate and answering all my questions; Lori, in the office, working to accomodate my schedule and always being helpful and friendly; to the actual workers being courteous, thorough and respectful to my home."
Customer Experience Rating: 5
May 17, 2011
Maureen
L.,
Cape May Ct House*, NJ
"Communication with the front office was a little sketchy, but the painting crew showed up as scheduled and worked very hard."
Customer Experience Rating: 5
May 17, 2011
Jason
H.,
Blackwood*, NJ
"First let me say that the painters did a great job and we are happy with the paint.
The communication with this company was below average at best. I asked for another room to be painted and i still have not heard a response. Almost 3 weeks- the paint colors were fine but the paint that was picked was flat and marked up the wall"
>> Certapro Response:
"letter sent 5/19"
Customer Experience Rating: 3
May 14, 2011
Ken
D.,
Bridgeton*, NJ
"We were very pleased with the painters on the job.Courteous and very neat. Could not have had any better.
Was not happy with the Certapro policy of going around the horn trying to talk to our original sales rep. (Mark Kahn) It would take far too many extra phone calls to get answers instead of talking to the man directly. Plus he showed up the day of the job acting like he didn't have the correct information for our paint color for which I still have the email I sent him and his assitant on April 12."
>> Certapro Response:
"We are sorry that you experienced a communication issue. There are occasions when our staff are on vacation, in training, or attending to other customers and are not immediately available at the exact time someone may phone. We strive to answer ever customer when the they call and provide assistance with any question or needed guidance. The confusion in the paint color was a result of a custom sample that we attempted to match for the customer. The sample swatch was out of date and the numbering was revised by the manufacturer. We needed to be certain and confirm that the new formulation was identical to the color they wanted. We did this by going out to the home and personally verifying the new selection before production began. We appreciate your input, and have put some changes in place to ensure this doesn't happen in the future. We are very happy that you were pleased with the finished work, and the crew that did it for you.”"
Customer Experience Rating: 4
May 03, 2011
Robert & Sharon
S.,
Millville*, NJ
"Great job completed by very professional gentlemen. I will ask for Ricardo and Alex next time."
Customer Experience Rating: 5
Apr 30, 2011
Sharon
A.,
Vineland*, NJ
"Came on time. Job was completed neatly and speedily."
Customer Experience Rating: 5
Apr 28, 2011
Delores
B.,
Vineland*, NJ
"Their employees were very thorough and carefull and honest about
every asspect of the job. They did the job with the utmost
professionalism."
Customer Experience Rating: 5
Apr 28, 2011
Tom
W.,
Clementon*, NJ
"very professionla job"
Customer Experience Rating: 5
Apr 26, 2011
Michele
W.,
Mays Landing*, NJ
"They did a really good job painting. We had an issue were our kitchen stove was scratched. CertaPro handled the situation very well. We had a repair company come and look at the stove and they ordered a replacement. A month later they came to replace it and CertaPro picked up the bill. We were very happy that the situation was resolved in a timely manner."
Customer Experience Rating: 5
Mar 26, 2011
Chris
M.,
Wildwood* Crest, NJ
"Outstanding job. Timely. Complete. Great cleanup.Great price. Couldn't ask for more. "
Customer Experience Rating: 5
Mar 26, 2011
Teri
B.,
Hammonton*, NJ
"quick."
Customer Experience Rating: 5
Mar 22, 2011
James
B.,
Ocean City*, NJ
"Well there were a few places that I wasn't satisfied with around the wood work, you don't notice until the work is done. There was still paint on the metal around the window and tile floor, I don't understand why they couldn't clean that up. I had to scrape it off. I didn't notice right away. I did walk around and they fixed what needed to be done, but this was just after. This is big house."
>> Certapro Response:
"Thank you for bringing it to our attention. Honest evaluations allow us to always be certain that our customers are completely satisfied with every project. We have made arrangements to contact you and ensure that everything is completed the way you want. It was a large project and if it was missed during our joint inspection we apologize and look forward to making it right."
Customer Experience Rating: 4
Mar 21, 2011
Todd
M.,
Egg Harbor Twp*, NJ
"The painters were prompt, worked clean, minimized dust when sanding, cleaned up each day, produced excellent painting. Very professional overall."
Customer Experience Rating: 5
Mar 21, 2011
Stephanie
W.,
Williamstown*, NJ
"Excellent customer service during the consultation. Painters were polite, courteous and considerate of my belongings and home."
Customer Experience Rating: 5
Feb 08, 2011
Joseph
S.,
Berlin*, NJ
"The workers were efficient, courteous and helpful. There were a couple extra things we asked them to do and was not too much trouble."
Customer Experience Rating: 5
Feb 08, 2011
Nancy
H.,
Sicklerville*, NJ
"Every bit of it, from the minute the office came they were professional, friendly, the workers were courteous. The workers asked before they did anything it was a great experience."
Customer Experience Rating: 5
If you have had a project completed by CertaPro and you have not received either
an email or phone call request for information you can call 1-866-213-8291 to give
your review to a customer service representative.